Ma'am, you ordered this on August 26th and left this review on October 9th. We have never heard from you once. I offer live chat, a contact form, a phone number, and an email address on every page. I am always available to assist, as my reviews can attest. How would I know you had an issue unless you contact me? When I contacted the customer after this review, I was trying to help. I sent three messages, and she sent me a thumbs-up emoji; that was the extent of our conversation. I never received another response. I would have gladly refunded and resent the item. Customer Service is where we shine, and not being able to perform it is perplexing. Needless to say, if we can't communicate about an issue, we won't be doing business again. No Soup for You!